Customer Testimonials
Great sales team. They will work with you to get a deal done.
Wow, I must say Rasheed and Jacob are truly working together on the customers behalf! 🤗 In the end the dealership sells a car but I received the best customer service. From the receptionist to the finance manager all great! The days of being in a dealership all day are over. The only things that kept me there longer were, me fussing about $22 extra 😂 and the other two customers they sold cars to also. If I wasn't so cheap I could have been done in probably an hour and a half total. But two hours start to finish including the ...
Very quick process. This is our second vehicle buying from there. Would recommend you guys to anyone. Ask for Vic.
Outstanding customer service with a welcoming and energetic staff. They were very attentive, but not overbearing. I had an excellent experience!
Found truck and had deal in place within 5 hours. Jorge was great and the management staff was very easy to work with.
Great experience. Fair price and quick deal. We will return for future used car needs.
Jorge at Carl Black in Hiram was extremely helpful from the moment we pulled into the dealership. We was unable to find what we were looking for the first visit, but Jorge was diligent in his job, called me back within a few days and found the exact truck we were looking for. We were very happy with our experience with Jorge and all the people we had contact with at Carl Black. Thanks again Jorge and Carl Black Hiram.
Vic, Nate and the team were extremely helpful and courteous with our buying experience. Would definitely do business with this dealership for future purchases.
The Salesman Russ was definitely on top of his game in his profession. Ivan is another satified customer. Thanks Russ!
I went in with my Ford Fusion and they did a great job. The issue turned out to be much smaller than I feared and the service advisor, Bryson, had me in and out really quick. He was very knowledgeable, kind young man, and patiently explained what they did.
Customer Service and the Service Department employees at this Dealership get a 5 star across-the-board. Excellent job done to my truck. A big thankyou.
I was really amazed from the great customer service and how fast they were to put me in a car of my choice the same day....I would recommend anybody to stop and check out Carl Black you will not be disappointed
I went there looking for a car for my granddaughter. From the moment we got there everyone was friendly and very helpful. We found the car she wanted and everyone worked with us to close the deal. It was very smooth with no pressure. Thanks guys
We had Jorge he was great to deal with the entire process was smooth. We came in right before closing and they had us out of there with our new car in about an hour and a half. Great dealership and great people!
Great service.
Great customer service. Was greeted soon as we walked in. Russ was awesome at get the vehicle we wanted in timely fashion. Your staff is incredibly awesome very friendly!
Very good experience no problem at all left with the car I came in to see completely satisfied
10 Stars! Highly recommended!! Vic, Nick and Chris all went the extra mile to make my transaction as smooth as possible. Every question was answered and every accommodation was made to make sure I was happy. They are an amazing group and I would definitely use them again!
Experienced, friendly welcoming, knew exactly what I needed and delivered next day. Best car shopping experience I've ever had. Highly recommended.
Professional dealership! Everyone involved was detailed oriented and provided a great experience. I needed an item after the purchase and they took care of that as well. Thanks to all for a great vehicle. Second vehicle purchase for our family.
Great experience at Carl Black in Hiram. Taylor was friendly, helpful, and easy to work with.
Taylor and Russ are my go to
Great People
We are beyond happy with our experience in purchasing a new vehicle at Carl Black! Taylor was very easy to work with, and he got us in the exact vehicle we had our eyes on. He was honest with us through the process, and spent quality time making sure we were satisfied before agreeing to anything. We had a hiccup with another location, but he was patient and went out of his way for us to assure that we would not leave disappointed. You don’t come across many salesman that truly care like he did! Every employee that we ...
Nate and his manager took awesome care of me. I got what I was looking for and for a reasonable price. I would definitely shop here again!
great prices and selection
Vic Davis and the rest of the Carl Black team treated us like family! Thank you for putting a smile on my wife's face that appears every time I mention the truck!
Vic did a great job and helped us find the perfect fit! We love our Honda and experience at Carl Black.
Good group of guys and ladies to work with. They work to meet your needs and/or wants and do it fairly. I look forward to doing more business in the future.
Vic did a great job taking care of my needs in selling me a great vehicle!
Vic and the finance team were all amazing! They worked with me to get the best rate and loan fit for me. I would recommend 10-10!
The salesman Vic Davis was the best and nicest I have ever used was real helpful
The salesman Vic understood my needs and met all my requirements! I’m very impressed and pleased to own a car from this man Vic Davis! Thanks again for all your blessings
Contacted Vic at the Hiram Carl Black location in reference to what vehicle I was looking for a GMC 2500. A few weeks later I was contacted “not forgotten” about a truck that he felt was perfect for me. After a quick test drive I felt the same. The truck was also in my price range as discussed. Vic made the process simple and fast. Thanks for making my experience at Hiram Carl Black awesome!
I shopped 3 months for a car. In a sellers market they still treated me very well. Their staff, prices and the car selection are exceptional!
WE LOVED OUR EXPERIENCE WITH JORGE......... He listened and was very honest and transparent about the car and worked to get us the best deal on our Nissan thank you for making life a bit easier for our family. Jorge 5 *****s go see him and Mr. Lance is the coolest and chris Rodriguez was swift hang in there. #theswains
I tried to get a oil change today, but was unsucessful in doing so. The system wouldn't allow me to online. So I thought that I could walk in. They had a hour and half wait time. I received a email from Jennifer. I returned her call she tried to accommodate me but I only had two hours before going into work. Jennifer was pleasant and provided awesome customer services. This is why I will be having work done on my vehicles at Carl Black Auto Superstore in Hiram Georgia in the near future.
Great personal 1 on 1 attention. I'll be back again and again
Very professional. "Can I help you" time we got out of our car. Great experience at Carl Black Auto Super Store. Rusty and Lance were so helpful.
Amazing and friendly service second experience with Carl black of Hiram and the experience gets better every time I’m in there. I will be returning for future purchases
This was my second experience with carl black of Hiram and once again they didn’t disappoint. There very informative and very helpful. They do everything in there power and are relentless in finding you the perfect vehicle. Vic Davis is the man all around best salesman I’ve ever met he’s true to his word and he gets the job done. Do yourself a favor visit Carl black of Hiram and be sure to ask for Vic Davis you won’t be disappointed
So pleased with my experience, and very happy with the purchased I made. It was a pleasure to work with Taylor, so a big thank you! Great customer service, got my payment where i needed it, explained everything thoroughly, just an overall a great experience! 10/10 recommend.
Very helpful and, super friendly and not pushy whatsoever, great customer service! Got me in my new suv! Recommend Taylor as your salesman! Thank you Taylor and Chris!! Wonderful experience!
I've had several purchases with Jorge Torres with great services in finding the perfect car for me and taking the time to teach me the functions in the car. Awesome, professional and friendly
Awesome customer service, easy to work with plus home delivery!! Nate gets 5 ⭐️‘s… would definitely do repeat business!!
They were professional, knowledgeable and had the car I was looking for. Will the salesmen was not pushing and able to answer my questions.
Jorge was so helpful and friendly and i will recommend him to anyone I know looking for a car! My family made a new friend! He should be the employee of the month and given a big bonus!
Jorge was absolutely phenomenal. He was so kind and helpful. He made the process very easy going and got us where we needed to be financially. Exceptional service, someone give this man a raise!
We loved our experience at Carl Black Superstore in Hiram GA. Super-friendly staff. Excellent service with Jorge Torres/team. We definitely recommend.
I got a phone call early morning about a particular car I was interested in. They went out of their way to help get me where I wanted to be on payments, delivered the vehicle, and was driving it that evening! No hassle, no issues whatsoever, only place I will be purchasing vehicles going forward! Very hospitable, which is rare nowadays. Great place !
Jorge made the experience of buying my truck extremely painless. I've never had this ease of a sale.
Was hands down the best experience I have ever had at a dealership. They worked with me to get my payments where I wanted and got me in a very nice truck for an affordable price witch is hard to find rite now with the way prices are for trucks overall very happy and will definitely be telling friends and family
Honest from start to finish quick and no games played. Literally drove in off the street drove off in the car I wanted
I had the pleasure of working with Russ and the team at Carl Black to purchase my Toyota Supra. Let me just say how INCREDIBLE of an experience it was. Russ exemplified the definition of customer service and made me feel like I was at a family members house. The finance team was ON TOP OF IT and was able to work wonders to make my purchase happen. I am so thankful for Russ and the team and I will certainly be sending business their way.
I had the pleasure of working with Russ and the team at Carl Black to purchase my Toyota Supra. Let me just say how INCREDIBLE of an experience it was. Russ exemplified the definition of customer service and made me feel like I was at a family members house. The finance team was ON TOP OF IT and was able to work wonders to make my purchase happen. I am so thankful for Russ and the team and I will certainly be sending business their way.
Such a great experience! Did not have the typical car salesman to deal with. I hate to say that, but I’ve had terrible experiences in the past. Jorge was so professional and a really down to earth guy. I didn’t feel pressured or stressed in any way and he made my experience a good one while I made a purchase that we’re really happy with. Thank you!
Carl Black makes your dreams come true ! Nate helped me get into my dream car at reasonable price ! He made my dream come true ! Thank you !!
Nice and clean with friendly staff
I needed a bigger car. Therefore, I went to Carl Black to see what they had on the lot! Will introduced himself and I told him what I was looking for! At that time, they didn’t have anything on the lot that met my needs. However, Will went above and beyond to find the car that I wanted! He reached out to me about a Volvo! I was definitely interested! He picked up the car for me and drove it to the Hiram location from another Carl black location. When I came to look at the car, he was ...
Great inventory with knowledgeable sales staff. First vehicle I have bought from Carl Black and will probably return for future business.
Great experience buying the car I wanted, no typical dealer theatrics. Jorge was amazing, real, down to earth, professional and he made my experience a really great one. I buy because of the experience just as much as for the vehicle. I can get a vehicle anywhere. This was actually my third dealership on this day and I’m very confident I bought from the right dealership.
Service manager Bryson was straight forward with the estimate, repairs to my X5 were completed the same day as quoted. Highly recommend for service
My sales rep was Nate and he is TOP NOTCH! He went above and beyond to make my sale smooth and seamless. I am forever grateful to Nate and the team at Carl Black Hiram. Highly recommend them and will continue to do business with them.
Fast and prompt service on my Escalade. It doesn’t take long at all if you make a appointment. And they answered all of my questions without a attitude or trying to rush me. Very professional crew of people. I’ll definitely be back
I just purchased my first car since 2007..Nate was my salesman who took his time since my situation was somewhat difficult. Vick was amazing and super sweet helping me feel comfortable. Vick definitely brought humor and security to a stressful time for me in my next big step. Taylor was awesome communicating with me while Nate was off. Ken and Chris worked with me in the financial part and I greatly appreciate them all. I highly recommend these guy's!!
Jorge is the most genuine , honest salesman that I had the pleasure to meet . He worked with me for several weeks trying to find a car that I loved and was in monthly budget. No pressure and pure honesty about each car we discussed. Last night I purchased an Acura from him and could not be more excited . I will refer friends and family to him , the transaction was simple and most importantly he was sincere and so very helpful,
Great time there buying my car. staff was helpful and professional great buying experience would recommended
Love this facility. Very friendly staff. All around great experience!
Staff is always polite and always has a huge selection of everything.
Never thought I would of bought my dream truck and with the help of Carl black Hiram and their sales man Nate Rodriguez they made it possible it was a wonderful experience thank y’all !
Nate made sure we were happy with the price we paid for the new vehicle. Would strongly recommend going to see him!
Jorge was looking out and making my truck shopping easy. Plus he covered everything that I needed for it to be perfect
Vic at Carl Back was amazing!! He was extremely helpful and patient as it being my first time buying a car and there were some obstacles. He made sure I understood what I was getting myself into as well as made sure I could handle my monthly payment. I’m extremely grateful for his help!
This is my first time there. But everyone there so nice.. and friendly. From sale man to Financial ,, everyone so nice, for sure I will send all people I know to your way .. love my Nick, my daughter Boyfrend he the one Hepl me find the car ,,
Great Job Nick Swafford. Took great care of my wife.
Carl Black is the go-to place if you’re looking for a new vehicle especially a truck! I’ve bought 2 vehicles here and very satisfied I refer all of my family.
Very professional and if you are serious about buying a vehicle they are serious about selling a vehicle. Make sure you watch all the paperwork they sit in front of you to be signed.
I always get great customer service when I go to Carl Black I actually brought my car from there and I am glad I did the stuff is very professional, honest, helpful and kind
Very friendly and easy to work with. Maurice (Moe) and Nick were great to work with. Would definitely recommend and buy from again!
Very friendly and made the buying process so smooth and easy. We loved Moe the football player who was our salesman.
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